01643 841432
07765 222271
stay@exmoorhouse.co
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Terms and Conditions

Cancellation Policy

In the event of the reservation being cancelled the following charges will apply:

Cancellation within 7 days of your arrival
100% of the balance
Cancellation 8 to 42 days prior to arrival
50% of the balance
Cancellation more than 42 days prior
The deposit will be refunded, less any charges incurred (eg credit card surcharge)

If you have to cut your break short, you are liable for the balance of the complete booking. We will only make a charge if the final day of the booked stay has passed and we have been unable to re-let the room.

We recommend you take out travel insurance to cover the costs that you may be liable for in the event of cancellation.

Check in/out

Check in is from 16:00 to 20:00

Check out is by 10:30

If you wish to check in/out earlier or later than these times please contact us in advance and we will do our best to accommodate.

Children

Children are very welcome but, for their safety and the comfort of other guests, we ask that they do not run in and/or around the house.

Cleaning

Rooms are cleaned between 10:00 and 14:00. Due to other commitments involved in running the B&B, we will be unable to clean the room if it is not vacated during this time.

Confirmation

All bookings will be confirmed in writing, time permitting.

Credit/Debit Cards

Valid credit/debit card details will be taken at the time of the booking.

If a deposit is not received within 10 working days of the reservation being made the room will be released and the cancellation policy will be applied.

Cancellation fees may be charged to the credit/debit card details taken at the time of booking.

Damage & Breakages

We reserve the right to charge for any breakage or damage that occurs during your stay.

We will use the credit/debit card details supplied at the time of booking if required.

Deposit

The first night’s stay is payable at the time of booking and will only be refunded in accordance with our cancellation policy.

Payment

Payment can be made with cash, cheque or most major debit and credit cards. Please note credit card payments may incur a surcharge.

Pets

We have a very comfortable room suitable for owners with one friendly, adult dog. Wordsworth, a kingsize room with ensuite bathroom/shower, has enough space for a dog bed or crate.

We don’t have many rules at Exmoor House but we would be very grateful if you could read the following carefully to ensure you and our other guests have a friendly and relaxing stay.

We welcome responsible dog owners and well behaved, house trained dogs. We are unable to accept puppies or dogs that are likely to be aggressive to either other dogs or people.

Your dog must be flea and parasite free. If we have to fumigate to get rid of an infestation we will make a charge to your credit card for however much it costs to return our property to its operational state.

Even the best-behaved dogs may become anxious if left alone in an unfamiliar place and may bark or scratch, even if this is out of character. Therefore, we request that dogs are not left alone in the bedroom when you are not in the room. Please either put them in their crate, if applicable, or your car (except in hot weather, of course). At breakfast time, if there are no other guests, you are very welcome to bring him/her in to the dining room.

There is stain remover and kitchen towel in the bathroom just in case there are any ‘accidents’ but please also let us know so that we can apply extra cleaning to the area. Having just raised a puppy we are quite used to it!

For the comfort of future occupants of the room, please do not let your dog on the bed or furniture.

Don’t forget that other guests may not be confident around dogs so please keep your dog on a lead when outside your room and don’t let him/her greet the guests without their prior permission.

We would appreciate it if you could give muddy paws a wipe before entering the room. We have facilities for bathing your dog, if required, so please ask if you need shampoo, towels etc. We also have an emergency supply of most other dog-related paraphernalia if you forget to bring something with you.

Bagged dog waste can be placed in the black bins, at the side of the house. Please clear up any dog mess straightaway – we have free biodegradable poo bags if needed.

There are lots of places to take your dog for a walk in the area but not many pavements, so please be careful! We can direct you to a few nearby places where your dog can be let of the lead.

Finally, if there is anything we can do to make you and your dog’s stay more comfortable and relaxing please do not hesitate to ask.

Smoking/Vaping

Smoking/Vaping is only allowed in the guests’ garden and cigarettes and matches must be disposed of in the bin provided.